rules and policies

We’re committed to providing a secure and transparent marketplace for our customers. To support this commitment, we’ve put in place rules and policies that oversee our expectations of customers, the actions we’ll take to keep you safe, and how we’ll secure you if something goes wrong.

  • This website can be accessed at www.soralconnecion.com, related mobile-sites and is owned and operated by SoralProjects (Pty) Ltd (“Soralconnection”, “we”, “us”and “our”).
  • This Website Terms and Conditions (T&C) govern the ordering, sale and conveyance of Goods, and the use of the Website.
  • These Terms and Conditions are binding and enforceable against every person that accesses or uses this Website (“you”, “your” or “user”), including without limitation each user who registers as contemplated below (“registered user”). By using the Website and by clicking on the “Register Now or Sign up” button on the Website, as may be applicable, you acknowledge that you have perused and agreed to be bound by these Terms and Conditions.
  • The Website allows you to shop online for a wide range of goods which may include footwear, all types of men and women clothing, sport, home and kitchenware, baby and toddler products, electronics, health and beauty products, TV, gaming, toys and pet supplies (“Goods”).
  1. Important notice

These Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”).

2.2.    These Terms and Conditions contain provisions that appear in similar text and style to this clause and which –

2.2.1.        may limit the risk or liability of Soralconnection; and/or

2.2.2.        may compel the user to indemnify Soralconnection; and/or

2.2.3.        may create risk or liability for the user; and/or

2.2.4.        serves as an acknowledgement, by the user, of a fact.

2.3.   Your attention is drawn to these Terms and Conditions because they are important and should be carefully noted.

2.4.    If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to ask Soralconnection to explain it to you before you accept the Terms and Conditions or continue using the Website.

2.5.    Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or Soralconnection in terms of the CPA.

2.6.    Soralconnection permits the use of this Website subject to the Terms and Conditions. By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You are not permitted to use this Website if you do not agree to the Terms and Conditions.


  1.   Registration and use of the Website

3.1.    Only registered users may order Goods on the Website.

3.2.    To register as a user, you must provide a unique username and password and provide certain information and personal details to Soralconnection. You will need to use your unique username and password to access the Website in order to purchase Goods.

3.3.    You agree and warrant that your username and password shall:

3.3.1.        be used for personal use only; and

3.3.2.        not be disclosed by you to any third party.

3.4.    For security purposes you agree to enter the correct username and password whenever ordering Goods, failing which you will be denied access

3.5.    You agree that, once the correct username and password relating to your account have been entered, irrespective of whether the use of the username and password is unauthorized or fraudulent, you will be liable for payment of such order, save where the order is cancelled by you in accordance with these Terms and Conditions

3.6.    You agree to notify Soralconnection immediately upon becoming aware of or reasonably suspecting any unauthorized access to or use of your username and password and to take steps to mitigate any resultant loss or harm.

3.7. You may not at all presentation, distribute, duplicate, print, post or generally utilize the Website or potentially the data contained in that without the express prior written consent of an authorized Company representative.

3.8. By using the Website, you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.

3.9.    You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the Website. In addition, you agree that you will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from an authorized Company representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).

3.10. You may not utilize the Website to disseminate material which is abusive, hostile, contains or amounts to hate speech or is otherwise unlawful.

  1. Conclusion of Sales and accessibility of stock

5.1 Registered users may place orders for Goods, which Soralconnection may accept or reject. Whether or not Soralconnection accepts an order depends on the availability of Goods, correctness of the information relating to the Goods (including without limitation the price) and receipt of payment or payment authorization by Soralconnection for the Goods

5.2 NOTE: Soralconnection will indicate the acceptance of your order by delivering the Goods to you, and only at that point will an agreement of sale between you and Soralconnection come into effect (the “Sale”). This is regardless of any communication from Soralconnection stating that your order or payment has been confirmed. Soralconnection will indicate the rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.

5.3   Placing Goods in a shopping basket without completing the purchase cycle does not constitute an order for such Goods, and as such, Goods may be removed from the shopping basket if stock is no longer available. You cannot hold Soralconnection liable if such Goods are not available when you complete or attempt to complete the purchase cycle at a later stage.

5.4. You acknowledge that stock of all Goods on offer is limited. In the case of Goods for sale by Soralconnection, Soralconnection will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When Goods are no longer available after placing an order, Soralconnection will notify you and you will be entitled to a refund of the amount paid by you for such Goods.



  1. Payment

6.1.    We are committed to providing secure online payment facilities. All exchanges are encrypted using appropriate encryption technology.

6.2.    Payment can be made for Goods via –

6.2.1.        credit card: where payment is made by credit card, we may require additional information in order to authorize and/or verify the validity of payment. In such cases we reserve the right to withhold delivery until such time as the additional information is received by us and authorization is obtained by us for the amounts. If we do not receive authorization, your order for the Goods will be cancelled

6.2.2.       Instant EFT via Payfast;

6.2.3. Once you have selected your payment method and you accept these Terms and Conditions, you will be directed to a link to a secure site for payment of the applicable purchase price for the Goods.

  1. Delivery of goods


7.1.    Soralconnection offers it flexible delivery system with its motorbikes and bukkies for free within stated delivery parameters. Some items (heavy or large, based on volumetric weight) may carry additional delivery fees


7.2.    Where it accepts your order, Soralconnection will deliver the Goods to you as soon as reasonably possible, but no later than two days of receipt of your payment (“Delivery Period”). We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 (seven) days of receiving such notification elect whether or not to cancel your order for the Goods. If you elect to cancel your order, we will reimburse you for the purchase price.

7.3.  We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, on account of any mistaken price tag – to the degree of discounting you for any sum effectively paid, or generally as set out in the Returns Policy.


  1. Privacy policy

8.1. We regard your security and will take every single sensible measure to ensure it, as more completely point by point beneath.

8.2.    Should you decide to register as a user on the Website, we may require you to provide us with personal information which includes but is not limited to –

8.2.1.        your email address;

8.2.2.        your name and surname;

8.2.3.        your physical address;

8.2.4.        your gender;

8.2.5.        your mobile number; and

8.2.6.        your date of birth.

8.3.    Should your personal information change, please advise us and provide us with updates to your personal information as soon as reasonably possible to enable us to update your personal information

8.4.    You may choose to provide additional personal information to us, in which event you agree to provide accurate and current data, and not to impersonate or distort any person or entity or falsely state or otherwise distort your affiliation with anyone or anything.


8.5. Subject to clause 10.6 below we will not, without your express consent:

8.5.1.        use your personal information for any purpose other than as set out below:            in relation to the ordering, sale and delivery of Goods;            to contact you regarding current or new Goods or services or any other goods offered by us or any of our divisions, affiliates and/or partners (unless you have opted out from receiving marketing material from us);            to inform you of new features, special offers and promotional competitions offered by us or any of our divisions, affiliates and/or partners (unless you have opted out from receiving marketing material from us); and            to improve your experience on our Website by, inter alia, monitoring statistical non-personal browsing habits, and to transact with us; or

8.5.2.        disclose your personal information to any third party other than as set out below:            to our employees and/or third party service providers who assist us to interact with you via our Website, email or any other method, for the ordering of Goods or when delivering Goods to you, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently;            to our divisions, affiliates and/or partners (including their employees and/or third party service providers) in order for them to interact directly with you via email or any other method for purposes of sending you marketing material regarding any current or new goods or services, new features, special offers or promotional items offered by them (unless you have opted out from receiving marketing material from us);            to our suppliers in order for them to liaise directly with you in the event of you submitting a warranty claim regarding any Goods you have purchased which requires their involvement; and             pursuant to a corporate transaction in terms of which we sell any of our businesses or assets to a buyer of such businesses or assets.

8.6.    We are entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, order of court or legal process served on us, or to protect and defend our rights or property.

8.7.    We will ensure that all of our employees, third party service providers, divisions, affiliates and partners (including their employees and third party service providers) having access to your personal information are bound by appropriate and legally binding confidentiality and non-use obligations (save as permitted herein) in relation to your personal information.


8.8.    We will –

8.8.1.        treat your personal information as strictly confidential;

8.8.2.        provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request;

8.8.3.       upon your request, promptly return or destroy any and all of your personal information in our possession or control; and

10.8.4.        not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.

8.8.5.        take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorized or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;

8.8.6.        provide you with access to your personal information to view and/or update personal details;

8.8.7.        promptly notify you if we become aware of any unauthorized use, disclosure or processing of your personal information;

8.9.  Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorized or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence.

8.10.    Soralconnection undertakes never to sell or make your personal information available to any third party other than as provided for in this policy, unless we are compelled to do so by law. In particular, in the event of a fraudulent online payment, Soralconnection reserves the right to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.

8.11.  If you disclose your personal information to a third party, such as an entity which operates a website linked to this Website or anyone other than Soralconnectionm, SORALCONNECTION SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED BY YOU AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION TO THE THIRD PARTY. This is because we do not regulate or control how that third party uses your personal information.


  1. Changes to these terms and conditions

9.1.    Soralconnection may, in its sole discretion, change any of these Terms and Conditions at any time. It is your responsibility to regularly check these Terms and Conditions and make sure that you are satisfied with the changes. Should you not be satisfied, you must not place any further orders on, or in any other way use, the Website

9.2.    Any such change will only apply to your use of this Website after the change is displayed on the Website. If you use the Website after such amended Terms and Conditions have been displayed on the Website, you will be deemed to have accepted such changes.

  1. Ownership and copyright

9.3.    Any use, distribution or reproduction of the Website Content is prohibited unless expressly authorized in terms of these Terms and Conditions or otherwise provided for in law. To obtain permissions for the commercial use of any Website Content contact our office 0812766693 or e-mail info@Soralconnection

9.4.    Where any of the Website Content has been licensed to Soralconnection or belongs to any third party, your rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time and you agree to comply with such third party terms and conditions.

  1. Disclaimer

10.1.    The use of the Website is entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of the Website or reliance on any information on the Website.

10.2.   While Soralconnection takes sensible measures to guarantee that the substance of the Website is exact and complete, Soralconnection makes no portrayals or guarantees, regardless of whether express or inferred, with regards to the quality, practicality, activity, respectability, accessibility or usefulness of the Website or with regards to the precision, fulfillment or dependability of any data on the Website.

10.3.    Although Goods sold from the Website may, under certain specifically defined circumstances, be under warranty, the Website itself and all information provided on the Website is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law.

10.4.    Any views or statements made or expressed on the Website are not necessarily the views of Soralconnection, its directors, employees and/or agents


  1. Availability and termination

11.1    We will use reasonable endeavors to maintain the availability of the Website, except during scheduled maintenance periods, and reserve the right to discontinue providing the Website or any part thereof with or without notice to you.

11.2.    Soralconnection may in its sole discretion terminate, suspend and modify this Website, with or without notice to you. You agree that Soralconnection will not be liable to you in the event that it chooses to suspend, modify or terminate this Website other than for processing any orders made by you prior to such time and to the extent possible.


11.3.    If you fail to comply with your obligations under these Terms and Conditions, including any incident involving payment of the price of an order for any Goods, and you fail to remedy such failure within 7 (seven) days of notice to you by us, this may (in our sole discretion) lead to a suspension of your access to the Website without any prejudice to any claims for damages or otherwise that we may have against you.


  1. Governing law and jurisdiction

12.1.  These Terms and Conditions and our relationship or potentially any debate emerging from or regarding these Terms and Conditions will be represented and translated as per the laws of the Republic of South Africa. Your proceeded with utilization of the Website will constitute your consent and accommodation to the ward of the South African courts in regards to all procedures, exchanges, applications or the like established by either party against the other, emerging from any of these Terms and Conditions.

12.3.    Nothing in this clause 18 or the Terms and Conditions limit your right to approach any court, tribunal or forum of competent jurisdiction in terms of the CPA.

  1. Notices

Notices with regards to the service of all formal notices and legal processes in connection with these Terms and Conditions must reach Soralconnection headquarters located in 12th Harrison road in Westville, Durban 4000. Soralconnection may change this address from time to time by updating these Terms. You hereby select the address specified on the Goods order form as your nominated address, but you may change it to any other physical address by giving Soralconnection not less than 7 days’ notice in writing.

13.1.    Notices must be sent either by hand, prepaid registered post or email and must be in English. All notices sent –

13.1.1.        by hand will be deemed to have been received on the date of delivery;

13.1.2.        by prepaid registered post, will be deemed to have been received 10 days after the date of posting


13.1.3.        by email will be deemed to have been on the date indicated in the “Read Receipt” notification. ALL EMAIL COMMUNICATIONS BETWEEN YOU AND US MUST MAKE USE OF THE “READ RECEIPT” FUNCTION to serve as proof that an email has been received.


  1. Soralconnection information


For the purposes of the ECT Act, Soralconnection’s information is as follows, which should be read in conjunction with its product descriptions and other terms and conditions contained on the Website:

14.1.    Full name: Fashion United SA (Pty) Ltd t/a Soralconnection.com, a private company registered in South Africa with registration number

14.2.    Main business: ecommerce

14.3.    Physical address for receipt of legal service: 12th Harrison road Berea Westville, Durban 4000

14.5.    Phone number:  +27312670942


  1. General

15.1.    These Terms and Conditions contain the whole agreement between you and Soralconnection and no other warranty or undertaking is valid, unless contained in this document between the parties.

15.2.    Soralconnection may, in its sole caution, whenever and under any conditions and without earlier composed notice, suspend or end the activity of the Website or the client’s entitlement to utilize the Website or any of its substance subject to us handling any requests at that point officially made by you.

15.3.      In the event that any term or condition contained thus is proclaimed invalid, the rest of the terms and conditions will stay in full power and impact.